IT Jobs.

Job Description

IEK is seeking an ICT Officer to support the secretariat in providing first-class application support and services to users, ensuring a properly secured and managed system environment. The ICT Officer will assist in technical support, system maintenance, and ensuring the smooth functioning of ICT systems.

Responsibilities:

  • Assist in the implementation of the Membership Information Management system and provide continuous operational support to users.
  • Support day-to-day IT tasks, including staff support, IT systems setup and installation, and systems management.
  • Assist in managing the Institution’s network infrastructure to ensure efficient operation of machines, servers, and networks.
  • Aid in managing electronic communication systems, including Email, Internet, and website, and assist in resolving internet connectivity issues.
  • Support the maintenance of the Institution’s website and assist in updating it with relevant information.
  • Assist in maintaining an up-to-date inventory of IT equipment and recommend equipment replacements as needed.
  • Provide support in offering technical advice on new technologies to enhance service delivery.
  • Assist in ensuring high standards of integrity, availability, and confidentiality of all Institution’s data, information, networks, systems, and other IT resources.
  • Support data backup procedures and conduct regular tests as per the backup plan.
  • Assist in ensuring all machines and systems are up to date with the current anti-virus software and installing software updates and security patches.
  • Assist in conducting regular system audits and preparing reports for management.
  • Provide support in scheduling webinars and Institution’s zoom meetings.
  • Aid in ensuring that the Institution’s hybrid and virtual events are live streamed seamlessly.

Qualifications:

  • Bachelor’s degree in computer science, Computer Technology, Information Technology, or related field.
  • Certification in Information Technology related professional courses will be an added advantage.
  • Minimum two year of experience in IT support or related field in a busy work environment.
  • Familiarity with modern web programming tools/platforms.
  • Basic knowledge of database management systems.
  • Membership in a professional body is an added advantage.
  • Excellent customer service skills.
  • Knowledge of networking fundamentals and general network setup.
  • Familiarity with Linux and Windows Servers.
  • Ability to support Windows, Linux, Unix, and Mac OS users’ workstations.
  • Self-starter with strong problem-solving skills and a proactive attitude.

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